Security National Automotive Acceptance Company, LLC Review – Consumer Finance – Loan Companies in Mason, OH – BBB Business Review – BBB serving the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana #e #finance #careers


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Government Actions

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

On October 28, 2015 the Consumer Financial Protection Bureau (CFPB) filed a consent order against Security National Automotive Acceptance Company (SNAAC) to settle charges that the business conducted aggressive debt collection tactics against military service members in violation of the Consumer Financial Protection Act of 2010. The CFPB alleged that the business threatened to contact and contacted delinquent borrowers’ commanding officers, disclosing details about the borrowers’ debts and delinquencies. The CFPB also alleged the business made misleading statements to service members on the potential impact of remaining in debt, the business’s intention to take legal action, and it’s ability to obtain involuntary allotments and garnishments. The business agreed to refund or credit $2.28 million to affected consumers and pay a penalty of $1 million. In a separate Stipulated Final Judgement and Order entered on October 27, 2015 SNAAC consented to change their debt collection procedures. The consent orders were for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law.

Advertising Review

BBB has nothing to report concerning Security National Automotive Acceptance Company, LLC s advertising at this time.

Additional Information

BBB file opened: сентября 21, 1993 Business started: 10.01.1986 in DE Business incorporated 03.27.1989 in OH

Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Type of Entity

Limited Liability Company (LLC)

Business Management

Mr. Grant Skeens, CEO Mr. Louis Richards

Contact Information

Customer Contact: Ms. A Andre, Complaint Handler

Principal: Mr. Grant Skeens, CEO

Related Businesses
Business Category

Consumer Finance Loan Companies

Method(s) of Payment

Pre-Authorized Bank Draft, Visa, Master Card, Check over the Phone, MoneyGram Express Payment, Western Union Quick Collect

Alternate Business Names

The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB s database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.

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Professional Affiliations X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business’s response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business’s marketplace dealings with the public.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Additional Phone Numbers

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